Support and Maintenance

Service Level Agreements

Compute can provide a support package that’s right for you, from basic Desktop application support up to full enterprise-wide server and network support, covering the hours that suit you.

We know that no two customers are the same so tailor-made support packages are available. Support can be provided over a range of timeframes (business hours Monday to Friday, business hours Monday to Sunday, 24×7, for example) and covering the equipment that you need support on. We can provide software and hardware support on the full range systems, as well as the full suite of Microsoft products.

Working within Service Level Agreements is not new to us and we can tailor a support contract as required to meet with your business needs, providing regular update meetings with you, as well as regular reporting to show how we are meeting the SLAs that have been put in place.

Once a Support Contract is in place, you will have access to the full range of Compute support offerings. From our centralised Help desk function we can control your machine and see what you are seeing, reducing on the need for engineers to visit your site, getting you back up and running quicker. We have a team of experienced engineers in-house that will look after your support needs, and where site visits are required these will be carried out by our own support resource so you know you will be getting support from someone who knows your case history.

Full support packages covering desktops, network and servers are not a problem to Compute and the whole group has the ability to take on your support needs, leaving you with one less thing to worry about. With the suppliers and manufacturers, you have another level of assurance that your needs are always to be attended.